Onboarding & SOP Build
Your account manager leads onboarding from contract to first shipment — typically within 7 days — and documents every SOP specific to your SKUs, retailers, and packaging requirements.
100% Owned Operation • Solar-Powered Green Warehouse • Vernon, CA
Direct Access to Your 3PL Team
Every Logix client gets a named account manager — not a ticket queue. Direct phone, email, and Slack access to a real person who walks the floor of our Vernon, CA warehouse and knows your SKUs, your retailers, and your routing guides by name.
Named account manager from day one
Direct phone, email, Slack/Teams access
Same-day responses during business hours
On-site at our Vernon, CA warehouse
Documented backup — never re-explain your account
Included with every account, no extra fee
Why a Real Account Manager Changes Everything
In a true 3PL relationship, your account manager is the single point of accountability between your brand and the warehouse floor. At most asset-light or enterprise 3PLs, you submit a ticket, wait in a queue, and hope someone with context picks it up. At Logix, your account manager is on-site at our owner-operated Vernon, CA facility — they walk the floor daily, know the team picking your orders, and can physically inspect a problem pallet within minutes of a call. They own your onboarding, build your SOPs, review every retailer routing guide before shipment, manage exception handling, and run your quarterly business reviews. When a container gets rerouted, when a retailer issues a chargeback, when an Amazon FBA shipment needs to ship today — there's one person who already knows your account and can act, not escalate.
Many clients also pair this with 3PL Los Angeles, Third Party Logistics LA, and Fulfillment Center Los Angeles.
Daily Operations Oversight
On-site at the Vernon warehouse, your account manager walks the floor daily, monitors order flow, and catches exceptions before they become problems.
Retailer Routing-Guide Reviews
Every retail shipment is reviewed against the latest routing guide — proactively, not reactively — to prevent EDI chargebacks and routing violations.
Exception Handling & Escalations
Container delays, FBA reroutes, damaged inbound, retailer disputes — your account manager owns the resolution, not a ticket queue.
KPI Reporting & QBRs
Monthly KPI dashboards covering pick accuracy, on-time shipping, inbound cycle times, and inventory variance — plus quarterly business reviews to plan capacity and seasonality.
Direct Cross-Functional Access
Joins your calls with retailers, freight partners, EDI providers, and Amazon Seller Support — so context never gets lost in handoffs.
Strategically Located Near the Port of Long Beach
Our Vernon, CA warehouse is just minutes from the Port of Long Beach and Port of Los Angeles — the two busiest container ports in the Western Hemisphere. This location advantage means faster container drayage, lower transportation costs, and quicker time-to-shelf for your products.
- 30 minutes from Port of Long Beach
- 30 minutes from LAX Airport
- Direct freeway access (I-710, I-5, SR-60)
- Central to all Southern California distribution routes
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Virtual Tour
Inside Our Vernon, CA Warehouse
Walk through our 100% owned, solar-powered 3PL facility — pick & pack stations, container bays, racking, and the WMS that runs it all.
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FAQ
Frequently Asked Questions
Yes — every Logix client is assigned a named account manager from day one. No ticket queues, no rotating reps. Your account manager knows your SKUs, your retailers, and your routing-guide requirements.
Same-day responses for most inquiries during business hours (8:00 AM – 4:30 PM PT, Mon–Fri). Urgent requests like container reroutes or retailer chargebacks are handled in real time.
Direct phone, direct email, and Slack or Microsoft Teams shared channels on request. No 1-800 number, no support portal queue.
No. A dedicated account manager is included with every Logix account at no additional cost — it's part of being a true, owner-operated 3PL.
Onboarding and SOP build, daily operations oversight, inbound/outbound coordination, retailer routing-guide reviews, exception handling, KPI reporting, and quarterly business reviews.
Every account has a documented backup who's already familiar with your SOPs. You're never routed to a generic queue or asked to re-explain your account.
Yes. Your account manager joins routing-guide calls, EDI onboarding, freight escalations, and retailer compliance reviews on request.
Most large 3PLs route clients through a ticketing system or a tiered support team. Logix is owner-operated — your account manager is on-site at the Vernon, CA warehouse, walks the floor daily, and can resolve issues in person, not over email chains.
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