Privacy Policy

1. Introduction

Logix Fulfillment ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (logixfulfillment.com) or use our third-party logistics (3PL) services.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, company name, and business address
• Quote Request Information: Details about your storage needs, order volume, SKUs, sales channels, and shipping requirements
• Account Information: If you create an account or become a client, we collect business registration details and billing information
• Communication Data: Records of correspondence when you contact us via email, phone, or our contact forms

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, and referring URLs
• Location Data: General geographic location based on your IP address
• Cookies and Tracking Technologies: See Section 5 for more details

3. How We Use Your Information

We use the information we collect for various business purposes, including:

• Providing Services: Processing quote requests, setting up client accounts, and delivering 3PL services
• Communication: Responding to inquiries, sending service updates, and providing customer support
• Marketing: Sending promotional materials about our services (with your consent where required)
• Analytics: Analyzing website usage to improve user experience and service offerings
• Security: Protecting against fraud, abuse, and unauthorized access
• Legal Compliance: Complying with applicable laws, regulations, and legal processes

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., email service providers, payment processors)
• Business Partners: With shipping carriers and logistics partners necessary to fulfill your orders
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from.

Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
• Advertising Cookies: Set by Google Ads to measure which ads bring quote requests, so we can improve our advertising. Visitors in regions that require consent are asked before advertising cookies are used, and can decline
• Preference Cookies: Remember your settings and preferences

Google Ads receives page URLs, advertising click IDs, cookie identifiers when permitted, and an event when a quote request is successfully saved, for advertising measurement and optimization. We do not send your name, email address, phone number, or form answers in these events. With consent denied, Google may receive limited cookieless measurements under Consent Mode. We record your advertising choice, time, region, and the notice and options shown using a visitor identifier in your browser; later changes preserve the earlier consent record. The conversion value of USD 1 is a reporting marker, not a purchase amount or quoted price.

Visitors can change their advertising-cookie choice at any time using the "Cookie Settings" link at the bottom of any page. For details on how Google uses data when you use our partners' sites, see Google's privacy and terms. Please note that disabling certain cookies may affect the functionality of our website.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure server infrastructure with firewalls
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The duration of our business relationship with you
• Legal obligations requiring data retention
• Relevant statutes of limitations
• Our legitimate business needs

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service provider
• Non-Discrimination: Exercise your privacy rights without discrimination

To exercise these rights, please contact us using the information in Section 11.

9. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To submit a request, email us at privacy@logixfulfillment.com or call (323) 215-3838. We will verify your identity before processing your request.

10. Children's Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.