How a Skincare Brand Cut Fulfillment Cost 22% After Switching to LOGIX
A profitable Shopify Plus skincare brand shipping ~12,000 orders per month was leaking margin to zone-jumping freight and slow prep. Moving from their Inland Empire 3PL to LOGIX in Vernon reset the economics of the entire business.
The situation
The brand was doing $8M ARR across Shopify and Amazon FBM. Their previous 3PL was located in the Inland Empire—40+ miles from the ports and from most West Coast carrier hubs. Every outbound order was starting one shipping zone deeper than it needed to be, and inbound containers waited days for devanning during peak season.
- Average shipping zone: 5.1
- Cost per order: baseline
- Container-to-shelf time: 4–6 days
- Peak-season accuracy: 99.1%
Why they moved
After a competitive review of Los Angeles 3PLs, the brand chose LOGIX for three reasons: our Vernon location (30 min from the Ports of LA/Long Beach and inside every major carrier's same-day cutoff), our owned 214,000 sq ft facility (no landlord passing rate hikes through), and a dedicated account manager instead of a ticket queue.
What we did
- Onboarded in 8 business days with a phased inventory transfer—zero split-shipment gaps
- Reconfigured pick paths around their 260-SKU catalog to cut average pick time by 31%
- Introduced kitting for their subscription boxes (previously outsourced to a second vendor)
- Same-day devanning on incoming containers, so inventory hit shelves inside 24 hours
- Moved 3 of their top-10 SKUs to a forward-pick zone for their Amazon FBM orders
Results after 90 days
Because Vernon sits closer to the population centers the brand ships to, average zones dropped from 5.1 to 3.7—which alone cut carrier costs by 14%. Add better pick efficiency, no second-vendor kitting fee, and consolidated inbound handling, and total cost-per-order fell 22% versus the prior 3PL. Delivery got faster too: the brand's median customer now receives an order 1.4 days sooner, which translated into an early lift in repeat-purchase rate.
"Our previous 3PL treated us like a spreadsheet row. At LOGIX we know the team by name, our inbound containers are on shelves the same day they arrive, and our margin looks completely different than it did last year."
— Head of Operations, DTC Skincare Brand (name withheld by request)
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